Our Clients and Case Studies
Over 1,000 users in Japan
Mieruka Engine Introduction
Empower Your Voice of Customer with the Usage of Mieruka Engine.
Survey Data Analysis: Open-ended answer, Customer insight
Simple Operations and Efficient Reporting
Manage and create a Voice of Customer analysis on open-ended answers from customer survey, such as reason for NPS and improvement idea for customer service or product. Reporting in an efficient manner with the dashboard function “My Favorite Report” and it can be distributed to relevant departments in a second, as well as exporting on Excel or Power Point format.Learn More about the Functions
Contact Centre: Contact centre log, Topics categorization
Analysing Contact Centre Logs
Import Voice of Customer data in contact centre such as call log, email, chat log and query, and the advanced and high-speed text analysis processing enables you to find the trend in the inquiry and topics. Automatic importing function and categorization assist function make your VOC management more efficient.Learn More about the Functions
Social Media Analysis: Twitter, Review site, Sentiment / Topic categorization
Social Media Analysis
Collect and analyse social media data from Twitter, Facebook, and Review and rating sites, Processes large sums of data instantly, enabling analysis of trends, topic alteration and sentiment analysis.Learn More about the Functions
9th May 2018: DBS Bank becomes a lead user of the Mieruka Engine
DBS Bank utilizes Mieruka Engine for text analytics applying to customer’s feedback in order to improve a customer experience continuously.
11th September 2017: The world’s top class airline becomes a lead user of the Mieruka Engine
Singapore Airlines (SIA), a world-class airline, signed up with Mieruka Engine (English version) to analyze their large number of customer comments collected from a variety of surveys they conduct. They have hopes that the system will identify areas for further improvement of the customer experience.
5th June 2017: Will be in CEM Asia 2017PAC is going to exhibit at CEM 2017, 12-14 September 2017 at MBS Singapore. Executive VP Kenji will deliver the presentation again this year!
5th Annual Customer Experience Management Asia Summit
Date: 12 – 14th September 2017
Venue: Marina Bay Sands, Singapore
5th April 2017: Mariko Kanda (Consultant) delivered presentation at DCEM AsiaPAC appeared at Digital CEM Asia 2017 in Singapore. Our consultant Mariko delivered the presentation on the main stage!
Title: How companies in the country of “omotenashi” Japan Effectively Analyse the Voice of the Customer
24th February 2017: Presented case studies in Japan at CCAS Breakfast MeetingPAC hosted the CCAS breakfast meeting in Singapore, focused on case studies of contact centre usage in Japan. Kenji, Mariko and Hiro delivered presentations!
1. Analysis: Strategic VOC Analysis
2. Sharing: Prompt Sharing / Distribution of VOC Analysis Results to Relevant Departments
3. Improvement: The Establishment of Improvement Flow Based on VOC
6th Feb 2017: Office shift to OctagonPAC Singapore branch moved to new place, Octagon building on Cecil Street!
9th September 2016: Kenji Suzumura (Vice President) was in talks at CEM AsiaThank you for coming 4th CEM summit in MBS, Singapore!
Kenji Suzumura, Executive Vice President & Founder
How companies in the country of“omotenashi,”Japan, utilize the Voice of the Customer.
31st January 2018: Mieruka Engine joined as Tech Partner in SDC 2018
Service Delivery Conference 2018 (closed event) is held at Suntec City Convention on 31st January 2018, and we are pleased to join as tech partner to introduce Mieruka Engine to public service sector. Hope it helps any enhancement in the future for Singapore public services.
14th December 2017: Exhibited in GEC 2017
PAC joined the technology showcase in Kuala Lumpur in Malaysia, Global Entrepreneurship Community Summit 2017 (GEC 2017). GEC hosted Japan Pavilion, where PAC had a booth to introduce Mieruka Engine.
Thank you for those came down to the booth!
And a short presentation is delivered at Navigate KL on 14th December too.
Hope Mieruka Engine can spread in Malaysia too!