Mieruka Engine = Visualization Engine

- Visualize text data and other big data
- Find out customer insight from VOC (Voice of Customer)
- Utilize in customer experience management

Our Clients and Case Studies

Over 1,000 users in Japan

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Mieruka Engine Introduction

Empower Your Voice of Customer with the Usage of Mieruka Engine.

  • Survey Data Analysis: Open-ended answer, Customer insight

  • Simple and Efficient Reporting

    Simple Operations and Efficient Reporting

    Manage and create a Voice of Customer analysis on open-ended answers from customer survey, such as reason for NPS and improvement idea for customer service or product. Reporting in an efficient manner with the dashboard function “My Favorite Report” and it can be distributed to relevant departments in a second, as well as exporting on Excel or Power Point format.

    Learn More about the Functions Simple and Efficient Reporting
  • Contact Centre: Contact centre log, Topics categorization

  • Analyzing Call Logs (In-Source Data )

    Analysing Contact Centre Logs

    Import Voice of Customer data in contact centre such as call log, email, chat log and query, and the advanced and high-speed text analysis processing enables you to find the trend in the inquiry and topics. Automatic importing function and categorization assist function make your VOC management more efficient.

    Learn More about the Functions Analyzing Call Logs (In-Source Data )
  • Social Media Analysis: Twitter, Review site, Sentiment / Topic categorization

  • Social Media Analysis (Out-Source Data)

    Social Media Analysis

    Collect and analyse social media data from Twitter, Facebook, and Review and rating sites, Processes large sums of data instantly, enabling analysis of trends, topic alteration and sentiment analysis.

    Learn More about the Functions Social Media Analysis (Out-Source Data)

News

  • 9th May 2018: DBS Bank becomes a lead user of the Mieruka Engine



    DBS Bank utilizes Mieruka Engine for text analytics applying to customer’s feedback in order to improve a customer experience continuously.
  • 11th September 2017: The world’s top class airline becomes a lead user of the Mieruka Engine



    Singapore Airlines (SIA), a world-class airline, signed up with Mieruka Engine (English version) to analyze their large number of customer comments collected from a variety of surveys they conduct. They have hopes that the system will identify areas for further improvement of the customer experience.
  • 5th June 2017: Will be in CEM Asia 2017

    PAC is going to exhibit at CEM 2017, 12-14 September 2017 at MBS Singapore. Executive VP Kenji will deliver the presentation again this year!

    Event details;
    5th Annual Customer Experience Management Asia Summit
    Date: 12 – 14th September 2017
    Venue: Marina Bay Sands, Singapore
    https://customerexperienceasia.iqpc.sg/
  • 5th April 2017: Mariko Kanda (Consultant) delivered presentation at DCEM Asia

    PAC appeared at Digital CEM Asia 2017 in Singapore. Our consultant Mariko delivered the presentation on the main stage!

    Title: How companies in the country of “omotenashi” Japan Effectively Analyse the Voice of the Customer
  • 24th February 2017: Presented case studies in Japan at CCAS Breakfast Meeting

    PAC hosted the CCAS breakfast meeting in Singapore, focused on case studies of contact centre usage in Japan. Kenji, Mariko and Hiro delivered presentations!

    1. Analysis: Strategic VOC Analysis
    2. Sharing: Prompt Sharing / Distribution of VOC Analysis Results to Relevant Departments
    3. Improvement: The Establishment of Improvement Flow Based on VOC
  • 6th Feb 2017: Office shift to Octagon

    PAC Singapore branch moved to new place, Octagon building on Cecil Street!
  • 9th September 2016: Kenji Suzumura (Vice President) was in talks at CEM Asia

    Thank you for coming 4th CEM summit in MBS, Singapore!

    Speaker:
    Kenji Suzumura, Executive Vice President & Founder
    Title:
    How companies in the country of“omotenashi,”Japan, utilize the Voice of the Customer.
  • 31st January 2018: Mieruka Engine joined as Tech Partner in SDC 2018



    Service Delivery Conference 2018 (closed event) is held at Suntec City Convention on 31st January 2018, and we are pleased to join as tech partner to introduce Mieruka Engine to public service sector. Hope it helps any enhancement in the future for Singapore public services.
  • 14th December 2017: Exhibited in GEC 2017



    PAC joined the technology showcase in Kuala Lumpur in Malaysia, Global Entrepreneurship Community Summit 2017 (GEC 2017). GEC hosted Japan Pavilion, where PAC had a booth to introduce Mieruka Engine.

    Thank you for those came down to the booth!

    And a short presentation is delivered at Navigate KL on 14th December too.

    Hope Mieruka Engine can spread in Malaysia too!